Other days I get the message every 19 minutes or so for hours on end. If this continues, contact your support team." Somedays I do not get the message. Connect to the internetI'm getting a Skype error message "We're having trouble connecting to the server. After trying all troubleshooting steps,next you may consider uninstalling and reinstalling Skype. Skype can stop working on your Mac for several reasons from network outages, needed Mac system updates or not having Skype set to update automatically. Skype will not connect on Mac.Messages like this repeated over and over " 23:12:46.057 000070000df3e000 ERROR UTILITIES CHttpConnection.mm:377Connection timeout for request (EventsRequest)" and " 23:12:46.064 00007fff982be3c0 INFO TRANSPORT CEventChannelManager.cpp:627 Handling error E_ConnectionTimeoutError (E2-2-5) "Its odd because I don't not always get the error so I guess it does not always timeout. The error log sfbmac.log shows that there is some server timeout but really I don't know how to read it. Before that, Skype for Business Mac worked for a couple months error free.Well, I contacted my support team and was told "Buy a PC, We don't support Mac." So much for the Workplace support team.So I'm on my own and looking for input. These messages after a Skype update about a month or so ago but I don't recall the build when the problem started. Navigate to /Library/Application Support/Skype/ ( refers to your Home. Skype-to-Skype communication does not use the campus or public telephone network, so calls can only be made to other Skype for Business users at this time.According to Skype, Mac users battling connection issues can repair the problem by following these steps: Quit Skype.
Skype Problems With Connecting Manual Server IncomingIn here you may find some good things to try to solve your situation but for me, there has been no solution proposed other than to not use Microsoft'sThird party partner's servers. Did I post in the right spot or is there a Skype for Business Mac area I haven't found.***Post moved by the moderator to the appropriate forum category.***Someone at Microsoft Community marked this issue solved, but it is not solved as of this writing. It seems theSyntax is invalid and Skype for Business Mac requires something special for manual server incoming and outgoing.Things tried - changing DNS server, Turning Apple Firewall off, logging out, deleting all login files and keys and logging back in.Also, I did a clean install when Skype for Business came out - deleteing all traces of Lync 2011.Anyone experienced this? Any help is appreciated. If you experience this problem, please report it via the Skype for Business Mac Help Menu Bar item > Report an Issue - link. Only time and other users noting theIssue will lead Microsoft to address the issue eventually. And can only guess Microsoft marked it closed because none of the "user must have done something wrong" approaches to solutions are working. Though I do appreciateLance, Venessa, Chris and the others giving us the troubleshooting to rule out other possibilities.In any case, I think we pretty clearly have a Mac client bug here. I guess knowledge of the setup of third party servers is a pretty unique thing at Microsoft. My business provider is Workspace for Lync / Skype. P lease contact the admin in your organization to check whether DNS records are correct.Lync connectivity analyzer> select Office 365 under the Offic3 365 lync domain name server connectivity test> enter the sign-in address that you're using to sign into Skype for Business client.In this process, I suggest you manually configure the Lync client following the steps below:When you are in login page, click Advanced option If the issue occurs again after you manually configure your account, to better understand your situation, I need the following information:Your Skype for Business for Mac client version details by clicking Skype for Business> About Skype for Business and OS version details.Your sign-in address that you're using when you try to sign in to skype for business online address via private message: to check your account’s environment and DNS records.Yes, there is a third party between me and Office 365. Best of luck finding your solution.Usually, this error message “We're having trouble connecting to the server” are caused by no DNS record found or Lync server isn’t responding.For the former, logging into Skype for Business client requires 2 CNAME records and 2 SRV records. Rollercoaster games for macSee PMI asked workspace to check the CNAME you recommended via PM and was told the Webdir server you named was for office 365 online records and that I should not be using that. Before I contact them I wanted to get your thoughts on this new information and what their records should say with the workspace involvement. MaybeThey need to update for the "new" Skype for business. I was told that my org runs its own DNS and that lync was set up on it "a long time ago". ![]() My eero network is great for everything else. I really doubt this willMake a difference. Next I will take the MB Pro to another wifi location and see if happens there to to eliminate my home wifi as potential source of the problem. The times the error occur on MB Pro and iMac are different.So I think we have eliminated the idea that something is wrong with the client install. The notifications center shows the error "We're having trouble connecting to the server." frequently.
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